Did you know – The sales conversion rate for online demos engaging in Chat can be as high as 80% and the customer satisfaction rate for online chat is overtaking any other method of engagement.  Research suggests that “online Chat is the preferred method of communication” and there is an expectation that all business websites will provide this service in the future…. Why not start now – it’s doesn’t have to be complicated.

If your visitor has accepted your invitation to ‘chat’ online, you have their attention,  the rest is up to you…

Web Chat & Collaborative Technologies:

BENEFITS of Integrating branded Web Chat into your website:-

• Reduce the incoming calls for Technical Support
• Boost Sales conversion rates
• Promotes cross/upselling
• Bolster the contact options you offer to your customers
• Cater for customers who prefer typing over talking
• Reduces abandonment
• Speed up buying processes for customers who are unfamiliar with your site
• Assisting customers through purchasing processes enables them to self serve on return visits
• Increase online Sales by using a pro active chat window for live demo’s and real time conversions
• Improved Customer Service interactions by offering instant engagement
• Reduced operating costs
• Secure and reliable communications channel
• Ability to save entire Chat transcript and save to customers account
• Push transcripts to customers for future reference/confirmation

If you are considering moving your traditional telephone based model for Sales/Support/Customer Services  online - let us review your current operations and recommend the best options and help you plan to assist your move into the online service arena.

Positioning interactive tools such as LIVE web chat on pages with a high abandonment rate can offer you that extra opportunity to retain your visitor as you are able to engage with them in real-time.  This is an indisputable asset to your sales and support functions as you have the ability to :-

• Demonstrate how your products work in real time and increase your conversion rates
• Support your existing customers using identical tools  but with a different purpose

Choose the best package for your business.

• Basic Chat and intelligence features for businesses with low site traffic and/or limited staff resource.
• Intelligent engagement for smaller contact centres with an engagement strategy for inbound and outbound channels with moderate traffic.
• Unlimited customisation and enhanced intelligence for companies with high volume websites and dedicated contact centres.

Or simply create a list of the features and functionality you require and we will implement the product to suit your individual needs.