If you are a new business it is worth creating your Knowledge Management strategy before you go live, or you could risk losing your intellectual assets as you grow.
Protect your intellectual assets by saving your company knowledge and make it accessible to your employees and your customers - Consider the following…
- The most common repository of your company knowledge is inside someone’s head. Unsettling thought?
- Protect your intellectual assets by creating a knowledge management system designed to offer technical step by step information, tutorials or simply a document store of anything that would be of value to your customers.
- Keep it up to date! This is the biggest problem with any kind of knowledgebase
- Ensure someone is responsible for updating it – legislation changes and if you don’t change with it this could potentially leave you open to litigation
- Give your customers access to knowledge online 24 7 – alleviating inbound activity on your phone lines during business hours
If your business provides technical support your knowledge base has to be accessible 24 7 – that is standard.
Knowledge Management is about being more productive pro active and providing the right information rapidly to whoever needs it. That could be new employees using the information for training purposes as well as your new customers as a reference tool.
Only part of this strategy is about technology the rest is having confidence in the ability of your people to ensure your intellectual assets are managed effectively.
A searchable database of articles can be enough to start for most small businesses. For larger enterprises an investment in the technology is paramount. An unmanageable document store can have disasterous long term implications.
Let us create a knowledge managment plan that fits your business and budget - Contact Us for a complimentary consultation
Tel: 01661 8255 23
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